✨ What are the plates made out of?

The plates and platters are made of a ThermoSāf® plastic resin that is high quality, durable, and microwave/oven/dishwasher safe.

 Are the plates ceramic?

No, the plates and platters are a high quality plastic resin. Similar to a melamine platter, but it is free of harmful chemicals and can be microwaved, placed in the oven, and dishwasher...something you don't always see with melamine.

 How are the designs applied to the plate?

Artwork is a printed design sublimated on the platter. It is not vinyl or paint.

 Where are your products made?

Our product is 100% made in the USA, including design, materials, and labor. Your purchase supports American-owned small businesses.

 Are the plates free of chemicals and BPAs?

Yes! Our plates and platters are made of a material that is FDA approved for food contact, BPA-free, and contains no harmful chemicals. Our dyes are non-toxic and water-based. 

 What if my order arrives damaged?

If your order is damaged during the shipping process, please notify me within 7 days. You will need to submit photos of the damaged item and shipping box. Contact hello@ourplatter.com for assistance with damages. 

 How long does it take to receive my order?

All orders are custom designed and made to order. Please allow approximately 7-9 business days for your order to ship out. During holiday seasons, check the home page announcements for updates to this timeline, which could extend to 2 or more weeks. Shipping transit times are approximately 2-5 business days, but could change due to shipping carrier delays. 

 Do you offer rush shipping?

Yes, select the expedited shipping option at checkout to have your product made in 2-3 business days, with a shipping transit time of 2-3 days.

 What is the shipping fee?

We offer $4.99 flat rate shipping within the United States. Orders over $50 received free shipping. International shipping, is calculated at checkout.

 Do you accept returns?

Due to the nature of personalized products, we are unable to accept returns, but customer satisfaction is a top priority and we will work with our customers on any issues. Contact hello@ourplatter.com if you need assistance. 

 How do I care for my new plate?

Our plates and platters are made from a high quality resin that is microwave and dishwasher. For optimum results, follow these care instructions